West St Diner - IndoorMedia

What Services or Products does your business provide?

Southern style diner: breakfast all day, sandwiches and meat/veggie plates with our freshly-made pie

What types of advertising are you currently doing and what types of advertising have been most successful for you in the past? (It’s ok if it isn’t IndoorMedia 😊)

E-Club

Are there any certifications, awards, or media recognition for the business? Please include certifications that may seem obvious, like certification from the board of health for restaurants.

Best diner in Germantown awards

How many employees does the business have? Are there any special employees that have a unique story? Are there any employees who have been with the company a particularly long time?

We have 15 employees – one for 33 plus years!

In your own words, please write a paragraph about how the owner or partners got interested in starting this business. Is the owner the first person in their family to own a business? Did they have a career before starting this business? Were there any specific challenges they faced in opening or keeping the business open?

On a drizzling Christmas Eve in 1987, Ron Bishop set out on his daily run and imagined starting a new business. With his extensive restaurant ownership and management experience, he was thinking about creating a unique dining experience in Germantown. He thought that a diner might be a welcomed addition to the few restaurant choices in the area.

Ron discussed his idea with Peter, a restaurateur friend whose Greek father, uncle and cousins owned diners in the northeast. They decided it would be a good idea to visit some of those family-owned diners to help come up with a blueprint for a special dining experience. After a few days of sampling comfort food, studying menus and observing kitchen and seating layouts, Ron moved forward with plans for his diner that was destined to become a hometown favorite.

While Ron was developing his business plan, a new building was under construction in the heart of Germantown. He decided that this building on West Street would be a perfect location for his new establishment. The diner opened in February 1988 to long lines of neighborhood patrons who were hungry for generous portions of good southern home-cooked food at an affordable price.

Still in its original location, West Street Diner’s neon clock reminds customers that it’s “Time to Eat Good Food.” Hungry patrons come to enjoy the nostalgia of the carefree 1950’s-style American diner complete with music of the era, oilcloth tablecloths, and photos of diners that Ron and Peter visited in the 80’s. “The Diner” has become an iconic Germantown destination where people of all ages find familiar welcoming faces and consistently delicious comfort food that warms the soul.

Tell a story about a great customer experience.

Google Review:

My husband had breakfast and he really liked it. I had the open grill cheese it would have been good but it was burned on both sides.The Manager was so wonderful about it.I don’t get upset over those kind of things but I always tell them so they can fix it for the next person.She took mine off our ticket and gave us our drinks, she really was terrific. So I definitely do Recommend this restaurant! They were really busy too!

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