The Bounce Rate Podcast
In this episode we explore how early success and confidence can quietly replace curiosity, creating an “expert beginner” or local maximum where growth stalls. From our natural knacks that get in the way to COVID-era reinvention, we breakdown how comfort and routine can become a hidden plateau.
Hear practical ways to break out: model people ahead of you, deliberately return to beginner mode, and redefine success so you keep experimenting and embracing discomfort instead of settling.
EPISODE TRANSCRIPT +
WEBVTT
00:00:02.377 –> 00:00:05.697
You did it you kicked ass and
00:00:05.697 –> 00:00:09.077
took names children want to be you adults want
00:00:09.077 –> 00:00:12.217
to marry you you know what works what doesn’t
00:00:12.217 –> 00:00:15.597
and you’ve got the confidence that comes from experience but
00:00:15.597 –> 00:00:20.397
here’s the unsettling question what if this moment is the moment you quietly
00:00:20.397 –> 00:00:27.777
stop growing what if confidence replaces curiosity the real danger in life isn’t
00:00:27.777 –> 00:00:32.497
failure it’s the subtle comfort of believing you’ve already figured yourself out.
00:00:32.837 –> 00:00:38.277
In this episode, we’re digging into the hidden plateau that can sneak into anyone’s life.
00:00:38.497 –> 00:00:43.037
We’ll explore how comfort and routine can quietly replace curiosity,
00:00:43.397 –> 00:00:50.237
why success can actually make growth harder, and the psychological trap of expert beginner.
00:00:50.537 –> 00:00:53.517
Ever heard that term, expert beginner? I have.
00:00:54.177 –> 00:00:59.117
Today I read it. You read the blog post? No, I read your notes.
00:01:00.417 –> 00:01:05.037
Does anyone have a knack for something like, like just early on you were like,
00:01:05.097 –> 00:01:06.697
oh, I’ve got a knack for this.
00:01:07.655 –> 00:01:13.575
Yeah, I think I actually, I’m fairly athletic, even though my physical,
00:01:13.875 –> 00:01:18.355
my cardio does not match and my stamina does not match my athleticism.
00:01:18.415 –> 00:01:20.755
Well, you did cartwheels into the room this morning.
00:01:20.915 –> 00:01:25.455
I did. I did with the breakdancing. It was crazy. Well, I remember we went,
00:01:25.555 –> 00:01:28.715
early on, we went to lunch at Freddy’s or somewhere down the street,
00:01:28.715 –> 00:01:33.055
and you just decided out of nowhere just to jump the railing.
00:01:33.335 –> 00:01:36.855
I was like, dude. Was that real? Yeah, he did. He was like, whoa,
00:01:36.935 –> 00:01:40.535
he can do that. So early on, you were athletic.
00:01:40.835 –> 00:01:46.895
Yeah. No, I still am athletic. Like for minor physical feats that last a very
00:01:46.895 –> 00:01:50.275
short period of time and require no strong cardio or stamina.
00:01:51.475 –> 00:01:56.375
So like darts, bowling, stuff like that, I pick it up fairly quickly.
00:01:56.475 –> 00:02:02.675
And I’m better than the average person picking that stuff up. Yeah.
00:02:03.015 –> 00:02:05.995
And then I completely plateau out because I don’t practice. Sure.
00:02:06.195 –> 00:02:08.575
James, what about you? I mean, you kind of stole my thing. I mean,
00:02:08.635 –> 00:02:09.715
I’ve always been athletic.
00:02:09.995 –> 00:02:12.215
Oh, my God. We’ve got a couple of athletes here. I’ve played,
00:02:12.395 –> 00:02:16.355
like, I can play almost all sports at a decent level, right?
00:02:16.935 –> 00:02:19.655
But I’m not, like, great at any of them.
00:02:19.955 –> 00:02:22.815
Well, maybe because it was the practice thing.
00:02:23.095 –> 00:02:26.455
Yeah. Like, there’s only so much time in the world. So if we gave you all enough
00:02:26.455 –> 00:02:31.635
time, we could call the NBA and get you a- Well, I have a limitation there with my height.
00:02:31.635 –> 00:02:35.235
That’s a really interesting thing that you point out there, and it kind of goes
00:02:35.235 –> 00:02:39.735
back to, So there was this blog post for developers called The Expert Beginner,
00:02:39.755 –> 00:02:45.095
and he talks about when there’s a programmer and they start figuring things
00:02:45.095 –> 00:02:48.675
out and they haven’t had formal training and so forth, as a lot of programmers do,
00:02:48.955 –> 00:02:52.655
they get to a point where they’re like, hey, I can hack anything.
00:02:52.655 –> 00:02:57.315
I can do everything with this programming language, and I can make websites, and I can do all this.
00:02:57.655 –> 00:03:02.255
And they are like, wow, I’m master of the hacking domain.
00:03:02.755 –> 00:03:05.155
I am a ruler of the world here.
00:03:05.800 –> 00:03:11.480
They don’t know what real hackers, real people that have, you know,
00:03:11.580 –> 00:03:15.980
that how good they really are and how minimal what they’re doing.
00:03:16.120 –> 00:03:20.300
Not that it’s not important, but it just doesn’t compare to what the best people do.
00:03:20.420 –> 00:03:25.100
Like, but when you go back to when you talk about sports, we know what the ultimate
00:03:25.100 –> 00:03:27.540
absolute best people look like.
00:03:27.680 –> 00:03:30.580
Yeah. I can watch them every whatever Saturday night, Friday,
00:03:30.700 –> 00:03:35.000
whenever I watch a game, be it baseball, basketball, football.
00:03:35.000 –> 00:03:36.940
I know that’s the ultimate.
00:03:37.140 –> 00:03:40.740
And we even had the Olympics recently, right? So we really know what the top
00:03:40.740 –> 00:03:42.680
of the top look like in a lot of different sports.
00:03:42.860 –> 00:03:46.460
Well, what’s funny too is even though, like, say, go back to the NBA,
00:03:46.680 –> 00:03:48.140
you can see what they look like.
00:03:48.260 –> 00:03:52.480
You can see them, but a lot of people still think that they’re that level because
00:03:52.480 –> 00:03:54.580
they actually haven’t been there, right?
00:03:54.660 –> 00:03:57.320
Does that make sense? Like, they’re like, oh, yeah, I could do that.
00:03:57.940 –> 00:04:01.560
But do they really think that? Young people? Young people?
00:04:01.720 –> 00:04:04.640
Probably young people. Okay. just to clarify if you’re talking about
00:04:04.640 –> 00:04:07.520
people like in high school going into college for sure there’s still
00:04:07.520 –> 00:04:10.420
a lot of them that are like yeah this is a possibility if you’re talking about
00:04:10.420 –> 00:04:13.820
people in this room oh yeah no no no no be athletic
00:04:13.820 –> 00:04:17.580
no no i’m like ultimate athlete in your world you’re the king right because
00:04:17.580 –> 00:04:21.980
you’re really good and you might perceive that you can go play because you actually
00:04:21.980 –> 00:04:25.260
haven’t played against that level right right you know i mean but i think that’s
00:04:25.260 –> 00:04:30.580
what you were saying is like in my world i’m i’m the best there is which because
00:04:30.580 –> 00:04:31.580
Because I haven’t bumped into this ever.
00:04:31.580 –> 00:04:35.800
Because my world is a lot smaller than the real world that’s out there. Yeah.
00:04:36.240 –> 00:04:39.580
As you said, the term is local maximum. Local maximum. Local maximum.
00:04:39.980 –> 00:04:44.360
So you’re local. What’s the maximum? Yeah. And if you just look out a little
00:04:44.360 –> 00:04:47.260
bit in any direction, you’re like, hey, I’m at the top of the hill.
00:04:47.360 –> 00:04:49.820
But you’re not even seeing Everest out there.
00:04:49.980 –> 00:04:52.240
Yeah. I will admit, I am not…
00:04:52.945 –> 00:04:57.965
Not coordinated enough to do sports, which sucked because I was kind of a tall
00:04:57.965 –> 00:05:00.825
kid and they were like, well, I’ll put this kid in sports.
00:05:01.025 –> 00:05:03.945
And they’re like, I pick Roger. You’re like, no, no, no, no, no.
00:05:04.125 –> 00:05:07.145
That was exactly what happened. I said, please do not pick me.
00:05:07.285 –> 00:05:10.645
I am not coordinated enough to do this.
00:05:10.985 –> 00:05:16.265
But what I did kind of have a knack for as a kid was music.
00:05:16.765 –> 00:05:22.985
And it was a, With music, it was tricky because I had a really good ear for
00:05:22.985 –> 00:05:24.305
like rhythm and pitches.
00:05:25.305 –> 00:05:32.765
And when I was in high school, I had just kind of skated by in just looking
00:05:32.765 –> 00:05:36.545
at music and kind of figuring out what it, I didn’t know what the notes were
00:05:36.545 –> 00:05:38.985
called. I didn’t know anything. And I was like, this is fine.
00:05:39.125 –> 00:05:42.585
I’m going to rely on my ear and I’m not really going to put any effort into
00:05:42.585 –> 00:05:46.725
learning notes and like what they’re called and rhythm and stuff.
00:05:46.725 –> 00:05:50.585
And then I remember whenever like the regional stuff happened,
00:05:50.585 –> 00:05:55.105
I was like, oh, these people have that and more.
00:05:55.245 –> 00:06:01.045
They have the ear and they’ve learned all the technical stuff about it.
00:06:01.125 –> 00:06:04.705
And that was like my first time where I was like, oh, wait a second.
00:06:04.705 –> 00:06:09.745
Like, and I don’t know, it’s a lot of people say the big fish in a small pond
00:06:09.745 –> 00:06:14.845
situation where then you get to a bigger pond and you see everyone’s bigger than you.
00:06:15.085 –> 00:06:18.425
And then the question is, what do you do in that moment? Do you like shrink?
00:06:18.725 –> 00:06:22.525
Do you go up? You know what? Let me go back to this pond. Or do you start eating
00:06:22.525 –> 00:06:25.445
fish? Do you start trying to consume your way to the top?
00:06:26.265 –> 00:06:33.365
Yeah, that’s a really common experience for when I look at my life.
00:06:33.365 –> 00:06:37.265
When I look at the people we’ve talked to and helped at Indoor Media,
00:06:37.385 –> 00:06:38.505
the customers that we’ve had.
00:06:39.712 –> 00:06:43.792
There’s so many people, they don’t, they actually don’t go to the big pond or
00:06:43.792 –> 00:06:47.492
they don’t look around the big pond. And honestly, that’s fine.
00:06:47.912 –> 00:06:52.672
There’s nothing wrong with doing something as long as it’s actually working
00:06:52.672 –> 00:06:54.012
for you and making your goals.
00:06:54.292 –> 00:06:59.012
I think there’s kind of a process to that. So the first thing is you start having
00:06:59.012 –> 00:07:03.072
some success because if you’re not having success at all, if you’re not making
00:07:03.072 –> 00:07:06.852
enough money to pay the bills, you’re like, OK, I got to change.
00:07:06.972 –> 00:07:09.852
And that’s going to be forced upon you when you declare bankruptcy.
00:07:10.452 –> 00:07:14.832
When you, if you get past that and you’re making a living and I,
00:07:14.952 –> 00:07:21.792
and James, I think we, we’ve had a, because we both started with our web company and it was,
00:07:21.952 –> 00:07:24.752
we were partners for those of you in the audience that don’t know,
00:07:24.892 –> 00:07:27.072
James and I are partners. We’re holding hands.
00:07:27.612 –> 00:07:30.812
Every episode. Every episode. It’s really just a comfort thing.
00:07:30.872 –> 00:07:35.912
It’s not that kind of thing. Anyway, so we were partners and what had happened
00:07:35.912 –> 00:07:40.092
is we had started working together a little bit and we decided,
00:07:40.232 –> 00:07:41.912
hey, let’s make this formal. So we did.
00:07:42.372 –> 00:07:45.452
And it was, I don’t remember exactly how long it was.
00:07:45.572 –> 00:07:49.472
It was not long after we signed like a document kind of saying,
00:07:49.552 –> 00:07:50.812
hey, we’re going to be partners and so forth.
00:07:50.932 –> 00:07:54.552
And we had said, this is our minimum amount of money that we have to each make.
00:07:55.132 –> 00:07:59.412
And I, and like we made one month and I was below that. And I was like,
00:07:59.572 –> 00:08:01.072
I’m out. And James was like, what?
00:08:01.652 –> 00:08:09.672
And I said, I can’t keep going at 90% of my minimum. I just can’t do it anymore. Yeah.
00:08:10.012 –> 00:08:13.392
And you’d been doing it before. Yeah. We both have been, right?
00:08:13.452 –> 00:08:14.772
We’ve both been doing businesses.
00:08:15.352 –> 00:08:20.072
And so, you know, for, if you get to that level, it forces you out.
00:08:20.292 –> 00:08:23.452
It makes you decide, okay, I can’t do this. I’m done.
00:08:24.192 –> 00:08:28.312
My wife wants nicer clothes. That was not the problem at all.
00:08:28.892 –> 00:08:31.032
My wife wants the mortgage to be paid.
00:08:32.472 –> 00:08:36.352
So it was very easy. But James continued on in that,
00:08:37.003 –> 00:08:39.963
business. And James, maybe talk a little bit about that.
00:08:40.163 –> 00:08:44.423
Like, do you feel like there were times where you had success and you’re like,
00:08:44.503 –> 00:08:45.823
well, I’ll just keep doing this.
00:08:45.863 –> 00:08:48.683
And that really wasn’t what you needed to move forward?
00:08:49.183 –> 00:08:52.623
For sure. I mean, it definitely was a roller coaster, right?
00:08:52.723 –> 00:08:57.603
So it’s hard to look back and know exactly what I was thinking at moments.
00:08:57.723 –> 00:09:01.103
But yeah, there was definitely moments where you’d get some success and you’re
00:09:01.103 –> 00:09:04.943
like, okay, this is it, Right. Like let’s, let’s stick here.
00:09:05.483 –> 00:09:08.603
Let’s not change anything up too much. Right.
00:09:08.763 –> 00:09:12.063
And then there was moments where you get inspirational or maybe that stopped
00:09:12.063 –> 00:09:15.563
working and you really dig it in and experiment and try to find,
00:09:15.703 –> 00:09:17.983
you know, it was, it was actually a pretty good mix.
00:09:18.103 –> 00:09:23.323
You know, it’s there, it’s a natural filter when you do get to that point.
00:09:23.463 –> 00:09:30.103
As I remember whenever, after COVID was starting to get under control, I realized.
00:09:30.647 –> 00:09:34.067
A group of friends, we decided to play volleyball every Friday.
00:09:34.407 –> 00:09:37.447
And it was just like a fun game. It was just like, all right,
00:09:37.527 –> 00:09:39.787
we’re just going to have a fun, friendly volleyball game.
00:09:39.947 –> 00:09:45.067
And so we would play every Friday. And it was very interesting because we reached
00:09:45.067 –> 00:09:52.527
a point to where those of us who were okay with being adult beginners and just
00:09:52.527 –> 00:09:54.747
playing for fun, played for fun.
00:09:55.347 –> 00:09:59.687
And then a certain people said, I don’t, I’m not having fun playing,
00:10:00.027 –> 00:10:02.087
playing just whatever anymore.
00:10:02.347 –> 00:10:04.667
I like, I want to get good at this.
00:10:05.107 –> 00:10:07.987
And it was, you know, it wasn’t like resentful thing, but it was like,
00:10:08.127 –> 00:10:12.027
they had a different goal at that point. Right. They were eyeing something else.
00:10:12.227 –> 00:10:15.147
I think Roger, you’ve got a really interesting story too.
00:10:15.587 –> 00:10:19.267
So for those of you in the audience that don’t know, Roger is one of the owners
00:10:19.267 –> 00:10:22.807
of a local theater called Station. So local.
00:10:23.027 –> 00:10:27.947
Yeah. So not so local, just it was so far. So I’m going to condense your history
00:10:27.947 –> 00:10:32.507
just a little bit to get to the to get to the point. Right. So there was the station theater.
00:10:32.727 –> 00:10:35.347
They were doing well, gaining some notoriety.
00:10:36.027 –> 00:10:42.387
I’ll say a regional level. Yeah. And and really having a lot of success packing the house. Bam.
00:10:42.707 –> 00:10:45.867
COVID hits. Yeah. Right. Shuts it down there. You can’t you know,
00:10:46.027 –> 00:10:50.147
you’re not going to have those kind of even even after they loosened up on the rules.
00:10:50.147 –> 00:10:53.147
People didn’t want to go sit in a packed theater with
00:10:53.147 –> 00:10:56.727
a bunch of other cough sickly people yeah so so
00:10:56.727 –> 00:10:59.567
kind of sets you back to square one if
00:10:59.567 –> 00:11:05.787
not negative one roger and his partner do some great work rebounding they they
00:11:05.787 –> 00:11:10.027
make the moves that they had to make so like when i got my when i when i made
00:11:10.027 –> 00:11:14.607
90 of my minimum you did i did what i had to do so roger did exactly what he
00:11:14.607 –> 00:11:17.307
had to do to make that happen. They got a smaller theater.
00:11:17.607 –> 00:11:23.207
They’re now have regrown it and they’ve gotten back to a larger theater.
00:11:23.367 –> 00:11:28.107
They’re getting that same, that a lot of buzz going on. Here’s my question, Roger. Yeah.
00:11:28.910 –> 00:11:32.590
When you think about the theater and you think about its growth and what it’s
00:11:32.590 –> 00:11:38.310
going to do to succeed, do you hearken back to what it was before COVID?
00:11:38.630 –> 00:11:43.550
Or are you really saying, you know what, it’s a new thing. I’ve got to really
00:11:43.550 –> 00:11:47.330
experiment and try now and see what’s going to succeed or fail.
00:11:47.450 –> 00:11:51.550
Or do you really lean on your experience from before COVID? For me,
00:11:51.730 –> 00:11:59.770
it is 90% the latter, is what’s new and what’s the new vision.
00:11:59.890 –> 00:12:07.010
What’s going on now. What’s going on now. And I’ll give an example of this is that the meta…
00:12:09.087 –> 00:12:12.607
System it like social media does
00:12:12.607 –> 00:12:15.627
not behave the way today that it did in
00:12:15.627 –> 00:12:18.607
2017 in 2017 there’d be
00:12:18.607 –> 00:12:22.167
a situation where you could tweet or
00:12:22.167 –> 00:12:27.107
x as celebrities and get people to interact with you if you posted something
00:12:27.107 –> 00:12:32.927
on facebook you could guarantee a certain amount of organic interactions well
00:12:32.927 –> 00:12:37.587
it would actually go to people that were following you know do what it’s supposed
00:12:37.587 –> 00:12:39.167
to do Yeah, your followers would see it.
00:12:39.287 –> 00:12:44.507
And the social media landscape today is very much different.
00:12:45.447 –> 00:12:50.447
Facebook can be kind of a graveyard as far as content.
00:12:51.147 –> 00:12:55.247
Instagram, slightly more consistent, but not always.
00:12:55.467 –> 00:13:03.187
And also Instagram, you have to, Instagram really likes you to use their in-program editing tools.
00:13:03.187 –> 00:13:08.807
If you just throw something up on Instagram without adding music or text,
00:13:09.027 –> 00:13:11.007
it typically doesn’t do as good.
00:13:11.187 –> 00:13:15.047
And so these are things that were not the case in 2017.
00:13:15.067 –> 00:13:19.727
If we had said, you know what, let’s get back into it. Let’s do our weekly Facebook Instagram thing.
00:13:20.087 –> 00:13:25.187
It’s not going to work. We have to go to where the new audience is,
00:13:25.227 –> 00:13:31.467
and we also have to model what other people are doing, even if it isn’t necessarily in a theater.
00:13:31.667 –> 00:13:37.027
We have to see, all right, who is growing right now, and how can we model after that success?
00:13:37.027 –> 00:13:43.167
I think that’s a, I’m going to say it’s a very healthy perspective to not take
00:13:43.167 –> 00:13:47.667
it for granted because there are a lot of times there are some great signs when
00:13:47.667 –> 00:13:51.647
I find, when I’m talking to business owners, when I’m talking to our sales reps,
00:13:51.847 –> 00:13:54.187
employees, I can see that they’re stuck.
00:13:54.367 –> 00:13:58.647
They may not even know that they’re stuck, but I will say there’s three things
00:13:58.647 –> 00:14:00.127
that really tell me you’re stuck.
00:14:00.707 –> 00:14:04.267
One is you keep talking about past success.
00:14:04.887 –> 00:14:09.187
I hear this all the time. boy, is it something big with the salespeople too.
00:14:09.707 –> 00:14:12.267
Our sales team, God bless them.
00:14:12.967 –> 00:14:18.467
Doing the Lord’s work, right? Going out, finding customers, bringing down from
00:14:18.467 –> 00:14:24.647
Mount Sinai the 10 commandments that are indoor media of how to help your local business and market.
00:14:25.227 –> 00:14:30.667
But if I hear one more time about how back in 2008 you did X,
00:14:30.707 –> 00:14:34.547
Y, or Z or accomplish this, I’m like, it’s just not relevant anymore.
00:14:34.547 –> 00:14:36.267
You can’t keep living off that.
00:14:36.507 –> 00:14:40.587
If I don’t hear something that’s happening, working now, you’re not changing.
00:14:40.747 –> 00:14:44.587
You’re not motivating. You’re not moving on. So talking about past successes,
00:14:45.067 –> 00:14:48.367
especially the older they get, it’s a huge red flag for me.
00:14:48.927 –> 00:14:53.647
If you repeat the same habits over and over, if you come and say,
00:14:53.827 –> 00:14:57.107
I have a problem and I say, well, what are you doing?
00:14:57.247 –> 00:15:01.507
And that person tells me they’re going to do the same thing they were doing before.
00:15:01.727 –> 00:15:03.987
Well, I’m going to do it more. I’m going to work harder.
00:15:05.327 –> 00:15:09.487
That’s not a formula for success. So you can’t just keep doing the same thing.
00:15:09.727 –> 00:15:15.687
And this goes hand in hand. the more you avoid discomfort the more it tells
00:15:15.687 –> 00:15:19.187
me you’re at a plateau i think that final one is,
00:15:19.707 –> 00:15:25.347
the telltale sign right like if you don’t feel miss if you don’t feel uncomfortable,
00:15:26.167 –> 00:15:30.627
it’s too easy does it make sense like i mean that is how you know you’re growing
00:15:30.627 –> 00:15:36.587
and it’s so natural So it’s so natural to avoid discomfort.
00:15:36.927 –> 00:15:43.887
Yeah. It is so natural. I personally love discomfort. I think never let a crisis go to waste.
00:15:44.127 –> 00:15:48.007
I think if you’re not changing things up, you’re not adding value.
00:15:48.127 –> 00:15:49.487
But that’s just from my perspective.
00:15:49.647 –> 00:15:53.367
There are so many people that it’s hard to accept change after change after
00:15:53.367 –> 00:15:57.247
change. And that really gets them down. Do you have you run across people like that? Oh, yeah.
00:15:57.547 –> 00:16:00.487
Do you have a story about them? Because we’re into storytelling.
00:16:01.587 –> 00:16:04.987
About people who don’t want to change? Or somebody that did change all the time
00:16:04.987 –> 00:16:09.567
and how that worked out for him. What I will say is like from… I can remember…
00:16:10.591 –> 00:16:18.011
Whenever you do see someone in another league, it is a little bit exciting because
00:16:18.011 –> 00:16:24.191
it’s like, oh, here’s the next, here’s the next, I’m at the next point.
00:16:24.391 –> 00:16:28.631
So it kind of forces you, like, just, it’s not a story, but just from my experience,
00:16:28.851 –> 00:16:35.711
whenever I reach that point of this is the best at playing the banjo that I can be without,
00:16:35.711 –> 00:16:38.891
you know doing this or that that means that
00:16:38.891 –> 00:16:42.591
i have level i’ve literally leveled up and so i
00:16:42.591 –> 00:16:47.871
i don’t know for me that that is a big contributor to say i can actually see
00:16:47.871 –> 00:16:53.211
the growth and i can see the next the next phase i don’t think everybody’s like
00:16:53.211 –> 00:16:59.231
that though some people you know they see that level up and it scares them yeah
00:16:59.231 –> 00:17:01.731
you know i mean and they want to backtrack.
00:17:02.011 –> 00:17:07.831
When I was in college, I worked in restaurants right out of high school through
00:17:07.831 –> 00:17:10.951
college, even some after college, right? Cause I really liked it.
00:17:11.231 –> 00:17:15.871
But, and I worked in Houston. I worked for two different restaurants for many
00:17:15.871 –> 00:17:18.791
years and they’re very different restaurants, right?
00:17:19.271 –> 00:17:24.371
One of the restaurants, the owner really backed away from any challenges and any friction,
00:17:24.371 –> 00:17:27.411
right and every the menu stayed the same
00:17:27.411 –> 00:17:30.171
nothing changed and now look they’re still
00:17:30.171 –> 00:17:33.911
around so that’s that’s something that’s good but they really have barely been
00:17:33.911 –> 00:17:39.631
making it you know the other restaurant i worked at was constantly trying new
00:17:39.631 –> 00:17:43.651
things and they were kicking butt they were opening new types of restaurants
00:17:43.651 –> 00:17:48.891
like they’re really growing right but they were constantly in that.
00:17:49.598 –> 00:17:52.378
I, you know, what can I do next? You know, what can I learn?
00:17:52.458 –> 00:17:57.138
What am I, you know, so it was really interesting to see the two different restaurants.
00:17:57.198 –> 00:18:03.278
And I mean, both the owners were nice people, but just how much of an impact
00:18:03.278 –> 00:18:04.218
it had on their business.
00:18:05.058 –> 00:18:09.218
So there is this corporate book that’s been out.
00:18:09.398 –> 00:18:14.258
It’s a motivation. It’s like a 35 minute read that’s called Who Moved My Cheese.
00:18:14.458 –> 00:18:16.178
Have you guys heard of this book? Oh, yeah. Yeah.
00:18:17.158 –> 00:18:22.658
And I read it. It came out in 98. I was at Shell, early 2000s,
00:18:22.758 –> 00:18:26.818
and so they wanted me to read this book. So I read this book.
00:18:27.058 –> 00:18:32.238
And it’s about these two mice and these two little miniature people.
00:18:32.858 –> 00:18:36.658
And they’re in a maze. And every day, they put on their track suits,
00:18:36.658 –> 00:18:40.178
they put on their little tennis shoes, and they go running out into the maze
00:18:40.178 –> 00:18:42.818
to find cheese, and then they run back to their little homes.
00:18:43.638 –> 00:18:48.038
And the story goes that they’re doing this day after day, and they’re doing
00:18:48.038 –> 00:18:48.918
okay, they’re doing fine.
00:18:49.478 –> 00:18:54.138
Well, one day they come across the motherlode of cheese, more cheese than they’ve
00:18:54.138 –> 00:18:55.758
ever seen in their entire lives.
00:18:55.798 –> 00:18:58.678
And basically, everybody sets up camp.
00:18:59.158 –> 00:19:02.398
Well, no, I just take that back. The humans set up camp. They’re like,
00:19:02.498 –> 00:19:05.878
hey, we’ll just every day, we’ll just go here, get some cheese, come back.
00:19:06.078 –> 00:19:10.118
The little mice suit up in the track suits, get their little tennis shoes on,
00:19:10.338 –> 00:19:14.118
go out, get some from the big cheese, and then, hey, they’re done early,
00:19:14.238 –> 00:19:16.058
but they keep that same pattern.
00:19:16.778 –> 00:19:21.158
Although the massive amount of cheese dwindles, eventually disappears.
00:19:21.818 –> 00:19:26.238
And the moral of the story is that the mice, because they’ve had their track
00:19:26.238 –> 00:19:28.898
suits on, they just keep doing the same thing they were doing every day.
00:19:29.058 –> 00:19:30.618
Go out, and they’re doing fine.
00:19:31.038 –> 00:19:37.998
The two humans have this whole philosophical argument and discussion about one
00:19:37.998 –> 00:19:41.438
of them goes through like the five stages of grief. Is this fair? Blah, blah, blah.
00:19:42.108 –> 00:19:47.348
And one of the humans is like, you know, I’m fat from the cheese.
00:19:47.808 –> 00:19:52.668
I’m tired. I’m exhausted. I don’t have stamina, but I got to put my tracksuit on.
00:19:52.828 –> 00:19:56.628
And so he does. And that’s the end of the book is he’s going out and putting
00:19:56.628 –> 00:19:58.788
a track. I hate that book.
00:20:00.148 –> 00:20:06.308
I absolutely hate that book. I thought that was the worst conceived notion.
00:20:06.728 –> 00:20:10.988
Hey, just go back to your old habits that always worked before.
00:20:10.988 –> 00:20:13.388
And I’ll do it. So I wrote an alternate ending.
00:20:13.928 –> 00:20:19.188
Okay. Okay. So the two little guys, one’s Hem, one’s Ha. Oh, how clever.
00:20:19.628 –> 00:20:24.688
And, and I don’t remember which one. Ha runs, he’s the tracksuit. So he starts leaving.
00:20:25.488 –> 00:20:31.068
Hem’s sitting around and he’s like, you know what? This isn’t fair. Why am I even in a maze?
00:20:31.588 –> 00:20:35.948
Screw that. I’m going to burn this whole thing down.
00:20:36.588 –> 00:20:39.528
And so he’s, he just lights the maze on fire
00:20:39.528 –> 00:20:42.308
and starts burning the whole thing well first thing he
00:20:42.308 –> 00:20:46.828
finds out is that their starting point was literally one wall over so they didn’t
00:20:46.828 –> 00:20:51.408
have to run for miles to get to the great cheese all the way back to the home
00:20:51.408 –> 00:20:56.608
because it was right there if they had just gone through the wall then as the
00:20:56.608 –> 00:21:00.408
maze continues to burn he smells something new.
00:21:02.398 –> 00:21:06.918
Cooked fresh cheese. Yeah, like a grill. It’s the best smell in the world.
00:21:07.098 –> 00:21:12.198
Because he found the next pile from the fire. It cooked the cheese.
00:21:12.338 –> 00:21:16.138
He got the whiff. He walks right over to it. Direct line this time.
00:21:16.318 –> 00:21:20.378
No maze. And has a new life. That’s my alternate. I like it. No, I like that.
00:21:20.618 –> 00:21:23.378
Wait, are you saying be negative?
00:21:24.738 –> 00:21:28.338
I’m saying don’t accept where you are. Yeah. Question.
00:21:29.758 –> 00:21:34.538
Question, grow, learn, experiment. You might fail. I’m sure in my story,
00:21:34.578 –> 00:21:37.138
it would be really good if I had written this. I’m not sure that I did.
00:21:37.358 –> 00:21:40.978
But that his fur got a little singed here. Well, it’s a guy,
00:21:41.118 –> 00:21:41.798
so his mustache or whatever.
00:21:41.818 –> 00:21:44.718
Well, the first thing he smelled was the singe of fresh meat.
00:21:44.958 –> 00:21:46.238
Yeah, from the dead rats.
00:21:46.498 –> 00:21:48.518
Dead rats. Yeah. Taking it a little dark there.
00:21:49.098 –> 00:21:52.958
Well, if you have questions, the two mice from that story, we actually have
00:21:52.958 –> 00:21:54.438
them as guests next week.
00:21:54.598 –> 00:21:57.898
So if anyone has any questions for them and how that made the situation work.
00:21:57.898 –> 00:22:01.058
Submit them send them to us and i
00:22:01.058 –> 00:22:03.758
i do like your ending a lot namely because i’ve ever
00:22:03.758 –> 00:22:06.998
been to fogo de chow and they bring out the fried cheese
00:22:06.998 –> 00:22:10.658
yes the yeah the roast the flamiato and
00:22:10.658 –> 00:22:14.918
for many mexican restaurant is amazing yes see that’s and that’s my point is
00:22:14.918 –> 00:22:19.878
like you’re never going to get there so you have you do have it’s difficult
00:22:19.878 –> 00:22:24.118
today because you look around if you if you expand your view if you’re trying
00:22:24.118 –> 00:22:28.238
not to be the local minimum and you expand your view we have this thing called the internet.
00:22:28.858 –> 00:22:34.198
And there is always somebody better on the internet doing something.
00:22:34.418 –> 00:22:38.618
Now, you don’t really realize when you’re watching that, that they were better for six seconds.
00:22:39.418 –> 00:22:43.018
That’s all they were better at it. Whatever it is, if you’re juggling,
00:22:43.258 –> 00:22:49.338
skiing, running a business, whatever, they were better at it for six seconds to put that onto a clip.
00:22:49.578 –> 00:22:51.558
And that’s what you watch. You know, my God, they’re amazing.
00:22:51.958 –> 00:22:55.478
But you can’t condense an entire life. So one thing that happens,
00:22:55.578 –> 00:22:59.898
I think what you’re talking about in terms of the discouragement is social media is a killer for…
00:23:01.382 –> 00:23:06.362
It can be. Yeah. Yeah. Now, if you look at it in terms of, hey,
00:23:06.522 –> 00:23:08.362
this is a model for me. Yeah.
00:23:08.522 –> 00:23:14.062
And in my world, in the people that I’m serving, the community that I’m in,
00:23:14.182 –> 00:23:18.082
in real life, not the internet, but the actual real life people,
00:23:18.242 –> 00:23:23.342
if I can up my game a little, right, there’s something really for me.
00:23:24.462 –> 00:23:28.922
A great example of this is magicians. Sure. Yeah. Explain.
00:23:29.742 –> 00:23:33.782
Oh, just like seeing magicians on the social media? Well, seeing them on…
00:23:33.782 –> 00:23:34.682
So what’s the difference?
00:23:34.902 –> 00:23:39.922
So if you look at David Blaine, David Copperfield… Mm-hmm.
00:23:40.668 –> 00:23:43.248
Are there any other Davids? That would have been really cool if I had a triumvirate
00:23:43.248 –> 00:23:48.288
of Davids. I can’t think of another David magician. Anyway, David Magic Man. Yeah.
00:23:49.048 –> 00:23:52.908
If you watch them, unbelievable, right? You don’t even know how they do it.
00:23:53.008 –> 00:23:56.128
They’re street magic. You see the street magic videos, all that stuff.
00:23:56.648 –> 00:24:01.528
Does that mean that me learning a little trick is not valuable at all?
00:24:02.028 –> 00:24:06.208
No. In fact, if you did learn a little trick and you just walked around the
00:24:06.208 –> 00:24:09.528
office or the olive garden showing it off, you might make people’s day.
00:24:09.988 –> 00:24:14.348
That’s it. That’s it, right? In your own world, you don’t have to be as good
00:24:14.348 –> 00:24:18.108
as that other person, but I can emulate and model them without being intimidated.
00:24:18.388 –> 00:24:23.988
I don’t have to be David Blaine and stand in a block of ice for 36 hours.
00:24:24.488 –> 00:24:27.868
I can do small trick. If they don’t work, it’s okay.
00:24:28.308 –> 00:24:32.788
That actually resonates really well with me because I know I did that a lot
00:24:32.788 –> 00:24:37.448
with the agency where I would see somebody doing something and I would,
00:24:37.568 –> 00:24:39.288
you know, I didn’t necessarily,
00:24:39.588 –> 00:24:44.228
it wasn’t them, but I could take a piece of that and bring it in and do that, right?
00:24:44.328 –> 00:24:48.688
Like that, that, that was real. I did that, you know? Yeah.
00:24:49.048 –> 00:24:53.128
And especially when you start talking about local businesses or things that
00:24:53.128 –> 00:24:59.208
are kind of repeated, do you have to, we can watch top chef and see somebody
00:24:59.208 –> 00:25:02.428
spin the knife, do all that, make this amazing thing, whatever.
00:25:02.848 –> 00:25:06.868
But that’s not getting a hamburger today at 1230.
00:25:07.348 –> 00:25:11.708
And so somebody serving me a hamburger today is more valuable than the very
00:25:11.708 –> 00:25:15.008
best chef out in the world because they ain’t feeding me. I have an example.
00:25:15.328 –> 00:25:18.848
So, you know, I had proposals that I would send out to customers and,
00:25:18.868 –> 00:25:19.548
you know, they were all right.
00:25:19.668 –> 00:25:24.088
But then I see this other proposal and I’m like, wow, this is an amazing proposal.
00:25:24.288 –> 00:25:27.848
Guess what? I go and I don’t copy it line item for line item,
00:25:28.068 –> 00:25:31.088
but I take that inspiration and I recreate mine.
00:25:31.288 –> 00:25:33.988
I just leveled up, right? In my world.
00:25:35.222 –> 00:25:40.202
So here are some bounce rate sanctioned takeaways from this episode.
00:25:40.362 –> 00:25:45.422
The first one is don’t be afraid to model someone who is ahead of you.
00:25:45.562 –> 00:25:52.382
If you see a big fish doing stuff, the amazing Dave, and you see him doing the
00:25:52.382 –> 00:25:57.282
tricks, it’s absolutely cool to say, all right, let me copy that.
00:25:57.382 –> 00:26:03.822
Let me try that because your attempts at trying it are going to turn into something probably original.
00:26:03.822 –> 00:26:09.542
And I think if you’re ever going to, if you literally want to get down to,
00:26:09.802 –> 00:26:14.782
I want to beat my competition, this applies personally or on a business scale
00:26:14.782 –> 00:26:16.442
or whatever scale you’re looking at.
00:26:16.482 –> 00:26:20.082
If you’re going to beat your competition, you have to catch up to them. Yeah.
00:26:20.342 –> 00:26:24.142
So being where you are, you’re not going to beat your competition if they’re
00:26:24.142 –> 00:26:25.782
ahead of you. That’s very true.
00:26:26.262 –> 00:26:31.202
Our other sanction tip is to put yourself in beginner mode, which is hard.
00:26:31.202 –> 00:26:35.782
If you have experienced a level of success, it’s hard to humble yourself and
00:26:35.782 –> 00:26:38.782
say, all right, I’m a beginner. But the truth is, we’re all beginners.
00:26:39.062 –> 00:26:42.862
Like we said about COVID, COVID changed the way everything works,
00:26:43.082 –> 00:26:47.902
which means that we all kind of found ourselves in a reset mode.
00:26:48.262 –> 00:26:53.442
Great. That means we’re all learning. That means we’re all developing. It is okay.
00:26:55.402 –> 00:27:00.402
I might even say advantageous to mentally put yourself in a beginner mode. Yeah.
00:27:00.969 –> 00:27:05.609
And our final takeaway is- Are we waiting for commentary? I don’t know.
00:27:05.909 –> 00:27:08.449
I can never tell. I had some, but I was like, is this the time?
00:27:08.569 –> 00:27:12.109
Go ahead. Yeah, feel free to interrupt me. Absolutely.
00:27:12.789 –> 00:27:17.829
I forgot what I was going to say. Oh, God. The last takeaway is change your
00:27:17.829 –> 00:27:22.209
definition of success. We know that life is a journey, means ups and downs,
00:27:22.389 –> 00:27:27.269
but the truth is what worked before won’t necessarily work again.
00:27:27.489 –> 00:27:30.329
And I see that every day.
00:27:30.329 –> 00:27:33.169
Well and especially in marketing where in
00:27:33.169 –> 00:27:36.269
marketing you’ll try something and it’ll be really successful
00:27:36.269 –> 00:27:39.189
and then you’ll try it the month later and then
00:27:39.189 –> 00:27:42.629
it won’t be as successful and then you have to average the two together and
00:27:42.629 –> 00:27:46.809
then it’s a it’s a whole thing and then and then in a year you go back to the
00:27:46.809 –> 00:27:51.269
original thing that didn’t work and it works yeah it’s unbelievable my comment
00:27:51.269 –> 00:27:55.469
was on you know putting yourself in beginner mode i think that’s really hard
00:27:55.469 –> 00:27:58.629
for once you reach success, right? Like it’s a challenge.
00:27:58.789 –> 00:28:02.769
And so I share a little bit about my sports life, right?
00:28:02.889 –> 00:28:07.109
So I grew up and I got into surfing and I couldn’t get enough,
00:28:07.229 –> 00:28:08.509
man. I watched every video.
00:28:08.709 –> 00:28:13.589
I’d go to the store and get Surfer Magazine. Like I just was infatuated with it.
00:28:13.629 –> 00:28:16.989
I just consumed it and I just got better and better and better.
00:28:17.089 –> 00:28:20.069
And I got to a pretty good level, right? I traveled around, I surfed all over,
00:28:20.209 –> 00:28:23.489
but then I kind of plateaued and my interest
00:28:23.489 –> 00:28:26.609
wasn’t there quite as much right and and so
00:28:26.609 –> 00:28:29.529
my i’ve been the same level for a long time
00:28:29.529 –> 00:28:32.369
i still like to do it but i don’t have that interest
00:28:32.369 –> 00:28:36.909
well come along about a year ago i got into a new sport pickleball and all of
00:28:36.909 –> 00:28:40.429
a sudden i start to get really excited about it and i’m watching videos and
00:28:40.429 –> 00:28:44.789
i’m learning i’m back in that learning stage so i guess the moral is you know
00:28:44.789 –> 00:28:49.549
how do you put yourself in beginning stage there you know like because it’s
00:28:49.549 –> 00:28:51.029
you have to hack it you have to hack it,
00:28:51.149 –> 00:28:53.629
I think, after you’ve been doing something for a long time. Yeah.
00:28:54.730 –> 00:29:01.270
If you, if I, I think the way, the way I think about that is if you feel like
00:29:01.270 –> 00:29:03.810
you have all the answers, you’re in trouble.
00:29:04.170 –> 00:29:07.850
That’s it. That’s it. So I watched F1 with Brad Pitt. Is that good?
00:29:08.310 –> 00:29:13.350
It was, it was, it’s not a bad team movie. It’s like, I keep, it’s a little too long.
00:29:13.810 –> 00:29:15.290
I keep almost watching it. I know, that’s kind of how I felt too.
00:29:15.490 –> 00:29:19.290
But it’s got a lot of team, you know, building and stuff. And I do love Brad Pitt.
00:29:19.370 –> 00:29:22.870
I think Brad Pitt’s just one of the best, talking about a model.
00:29:23.750 –> 00:29:30.170
But the whole thing in that movie is, as you’re watching this team at the very
00:29:30.170 –> 00:29:33.850
pinnacle of performance, they are the top of the top, right?
00:29:34.230 –> 00:29:38.990
F1 cars go faster than any racing car on the planet.
00:29:38.990 –> 00:29:46.630
And it is, in many ways, can be kind of objectively considered the ultimate
00:29:46.630 –> 00:29:53.870
race car driving, you know, technology, methodology, performance, everything about it.
00:29:54.610 –> 00:30:02.970
And here is this incredible, amazing, of the top, you know, 1% of 1% of 1% in
00:30:02.970 –> 00:30:05.750
terms of performance, in terms of what this team’s doing and so forth.
00:30:05.750 –> 00:30:10.030
And every single day they wake up and they say, how can we do better?
00:30:10.270 –> 00:30:14.630
How can we shave another hundredth of a second off of our time? How can we do?
00:30:14.830 –> 00:30:20.570
If you’re not in that mode and you’re sitting, you know, I’ve got this.
00:30:20.830 –> 00:30:25.290
And I talk to customers that say this, that’ll say, well, I don’t need advertising.
00:30:25.430 –> 00:30:28.670
Everything’s going fine. I’m like, well, is that going to be true in six months?
00:30:28.670 –> 00:30:32.750
I talk to sales reps all the time to say, you know, I’ve got I know how to do this job.
00:30:32.930 –> 00:30:35.650
Like, well, if you’re doing this job, you’ve maxed out.
00:30:36.110 –> 00:30:38.910
You’re at a local minimum or local maximum.
00:30:39.630 –> 00:30:44.790
You’re not climbing anymore. And I guarantee there is somebody that is crushing
00:30:44.790 –> 00:30:47.030
it. And you probably could be crushing it more, too.
00:30:48.987 –> 00:30:52.167
I like that. Oh, Roger, did I tell you I like your glasses today?
00:30:52.507 –> 00:30:56.827
Thank you. Well, today is- You’re inspiring me. Today is St. Patrick’s Day.
00:30:57.067 –> 00:31:00.147
Oh, yes. And I realized I didn’t have a green shirt. Love it.
00:31:00.287 –> 00:31:02.007
So I needed to grab something green.
00:31:02.787 –> 00:31:10.347
Love it. Hopefully, these listeners will see later in a- It borderlines bright yellow to green.
00:31:10.527 –> 00:31:13.267
Yeah, don’t start questioning it. Because people will say, oh,
00:31:13.307 –> 00:31:16.647
that’s not green, and then they’ll pinch me. So let’s just say that it’s neon green.
00:31:16.827 –> 00:31:20.967
You desperately want to be pinched. So here’s the question to sit with after
00:31:20.967 –> 00:31:26.107
this episode, where in your life have you quietly decided you’re already good enough?
00:31:26.327 –> 00:31:32.787
Who are you learning from right now and who might be further ahead than you’ve actually admitted?
00:31:33.527 –> 00:31:39.107
If growth only happens when we step back into uncertainty, what would it look
00:31:39.107 –> 00:31:41.107
like to become a beginner again?
00:31:41.327 –> 00:31:43.307
Because the real risk isn’t failing.
00:31:43.547 –> 00:31:47.147
It’s deciding too early that you’ve already arrived.
WANT MORE MARKETING TIPS?
Sign up today to get local business marketing tips & tricks right in your inbox!


